SonicWALL, BV (NASDAQ: SNWL), a leading secure network infrastructure company, announced Redington as the new company to manage its RMA process in India. Redington's integrated service delivery framework which leverages SonicWall's globally acknowledged delivery capabilities has substantial advantages over traditional models in terms of Service manageability, predictability, reliability and responsiveness to the return authorization process.
With the rapidly expanding customer base in India, SonicWALL wanted a strong logistic company who is process oriented and uses efficient method of controlling the return or exchange of products sold to customers, ensuring visibility and tracking of the product until the transaction is concluded and customer's issues are resolved quickly.
Redington leverages the latest dedicated technology to automate return to manufacturing authorizations, and route products to disposition according to SonicWall's specific requirements. This solution will make it easy for customers to obtain return authorizations. The service-desk ensures, pro-active monitoring and administration services for the customers.
SonicWall can now enhance customer service levels while containing costs. RMA Insight also bridges the product quality intelligence gap between return material authorization (RMA) and manufacturing quality data.
After careful scrutiny of the reverse logistics industry, Redington clearly stood out as the most customer-oriented, technologically advanced company, "Abhay Solapurkar, Director Customer Service of SonicWall said. "It was important for us to find a full service provider that was flexible and very knowledgeable in the returns industry. Commitment to quality and continual customer improvement were also deciding factors. We found that Redington systems and processes were scalable and reliable which were essential given our rapid growth".
We are seeing increased demand for managing business critical applications and return IT operations from customers in the region, Regional organizations are rapidly growing and they require complete attention on IT operations. Progressive businesses such as SonicWall need flexible and customer-service oriented supply chain partners," added E H Kasturi Rangan, President of Redington. "Technology coupled with our state-of-the-art National Return Center will allow SonicWall to rapidly grow while offering a professional, customer-friendly return process. The returns data we gather will also give SonicWall the information they need to power critical marketing, product development and manufacturing decisions".
For more information please visit: http://www.sonicwall.com.